Patient Rights

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1. Be treated with courtesy and respect, with appreciation of his or her individual dignity, and with protection of his or her need for privacy. 

2. Receive a prompt and reasonable response to questions and requests.

3. Know who is providing medical services and who is responsible for his or her care.

4. Know what patient support services are available, including if an interpreter is available if he or she does not  speak English.

5. Know what rules and regulations apply to his or her conduct.

6. Be given by their health care provider, information concerning diagnosis, planned course of treatment, alternatives, risks, and prognosis.

7. Refuse any treatment, except as otherwise provided by law.

8. Be given, upon request, full information and necessary counseling on the availability of known financial resources for his  or her care. 

9. A patient who is eligible for Medicare has the right to know, upon request and in advance of treatment, whether the health care provider or health care facility accepts the Medicare assignment rate. 

10. Receive, upon request, prior to treatment, a reasonable estimate of charges for   medical care.

11. Receive a   copy of a reasonably clear and understandable, itemized bill and, upon request, to have the charges explained. 

12. Impartial   access to medical treatment or accommodations, regardless of race, national   origin, religion, handicap, or source of payment.

13. Treatment   for any emergency medical condition that will deteriorate from failure to   provide treatment.

14. Know if medical treatment is for purposes of experimental research and to give his or her consent or refusal to participate in such experimental research.

15. Express   grievances regarding any violation of his or her rights, as stated in Florida   law, through the grievance procedure of the health care provider or health care facility which served him or her and to the appropriate state licensing agency.